Effective Date: October 7, 2025
1. Introduction
At Integrative Trauma Solutions, LLC, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information, including any health-related data shared through our website, forms, or communication channels. We are committed to maintaining the confidentiality of your information in accordance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
2. Information We Collect
We collect personal and health-related information when you interact with us through:
- Client intake forms (via SmartSheet and/or SimplePractice)
- Email, phone, or contact forms
- Online scheduling through SimplePractice
- Website analytics tools and cookies
This information may include:
- Name, address, email, and phone number
- Date of birth and emergency contact information
- Health history and treatment-related information
- Insurance and billing information
- Website usage data (e.g., browser type, IP address)
3. How We Use Your Information
We use the information you provide to:
- Deliver mental health services
- Schedule and manage appointments
- Communicate with you about care and services
- Process billing and insurance claims
- Comply with legal and regulatory requirements
- Improve website functionality and user experience
We do not sell or share your personal information with third parties for marketing purposes.
4. Use of Third-Party Services
We use the following third-party services that may collect or process your data:
- SimplePractice – a HIPAA-compliant platform for scheduling, communication, and electronic health records
- SmartSheet – used for collecting intake information
- Google Analytics or similar tools (if active) – for website performance tracking
Each of these services maintains its own privacy and security policies and complies with applicable privacy laws.
5. HIPAA Compliance
As a healthcare provider, we are required by law to protect your Protected Health Information (PHI) under HIPAA. We use secure platforms and follow best practices to ensure the confidentiality, integrity, and availability of your PHI.
You have the right to:
- Request access to your health information
- Request corrections to your record
- Request restrictions on certain uses or disclosures
- File a complaint if you believe your rights have been violated
6. Cookies & Website Analytics
Our website may use cookies and tracking tools to enhance user experience and analyze traffic. Cookies are small files stored on your device that help us understand how visitors interact with our site. You can control cookie settings through your browser.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, ethical, and regulatory obligations.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure.
9. Geographic Limitations
At this time, services are only provided to clients who are physically located in the state of Michigan. If you are located outside of Michigan, please contact us before submitting any personal or health information.
10. Your Rights & Choices
You have the right to:
- Access and update your personal information
- Withdraw consent (where applicable)
- Request deletion of certain data (subject to HIPAA or legal requirements)
To make a request, please contact us using the information below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.